Here to help

Frequently asked questions

A little help with shopping, collecting and finding what you need.

Can I collect my order?

If collection is offered at checkout, select it when ordering and wait for confirmation that your items are ready. See how collection works.

Where is the shop?

Find us at 171–173 Great Junction Street, Edinburgh EH6 5LG. View our location. Call ahead to confirm opening hours before a special journey.

How much does delivery cost?

Review the delivery options shown at checkout for your basket and address. If you need a particular delivery date or cannot see a suitable option, ask us before ordering. Delivery information.

Do you have more products in the shop?

Our online range is growing. If you cannot find a product, send us its name or a photograph on WhatsApp and we can check availability.

How can I check a size or specification?

Check the product description first. If a measurement, compatibility detail or size is missing, contact the team before ordering so we can confirm it.

Which payment methods can I use?

The payment methods available for your order are shown at checkout.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Changes depend on the order status. Your legal cancellation rights remain unaffected. Read about returns and refunds.

What if an item arrives damaged or incorrect?

Keep the packaging where possible and contact us with your order number, the item details and photographs where helpful. Get help with a return.

How do I contact you?
Back to the shop